THE TULUM TOTE
Our best-selling Tulum Tote is expertly handcrafted by a leather artisan co-op in Bali, Indonesia.
- Leather: Mill grain leather
- Basket: Organic ata grass
- Color: Cognac
- Magnetic button top close
- Top Length: 29.5 cm / 11.6 in
- Bottom Length: 35 cm / 13.7. in
- Height: 26 cm / 10.3 in
- Width: 10 cm / 4 in
START AN EXCHANGE OR RETURN
Note: Our system does not recognize Facebook and Instagram order numbers. Please use the 4-5 digit order number that was sent in the confirmation email from Jenn Lee.
You will receive a pre-paid USPS return shipping label to ensure the item is sent with trackable shipping. If you ship the item on your own and do not provide trackable shipping information, we cannot be responsible for lost items.
If you are having issues with the portal, please reach out to us at email@example.com.RETURN POLICY
Returns will not be processed unless they go through our Returns Manager portal.
DOMESTIC RETURNS (USA):JENN LEE offers the following options for US domestic orders:
We charge a one-time $10 shipping and restocking fee for returns.
We accept returns and exchanges on all full-price items within 14 days of delivery receipt. Returns must be postmarked within 7 days of receipt of your return authorization email. Any returns received back to our warehouse, later than 28 days after the date you received your package, will only be eligible for store credit or an exchange.
The merchandise must be returned in new and unused condition in the original packaging with accessories and tags. Returns that do not meet our policy will not be accepted and will be sent back to you.
Please pack your return in protective packaging for shipment.
Returns can take up to 7 business days after delivery to process at our warehouse. Once your return has been received and processed, your refund will be issued minus the $10 shipping and restocking fee. Original shipping paid will not be refunded. You will receive a confirmation email of your refund. Refunds take between 4-7 business days to reflect with your financial institution.
At this time we do not provide return labels for international returns. Please send your pre-paid and insured package with your carrier of choice to the address below. Please email your tracking number to us at firstname.lastname@example.org so we can keep track of your return, making it faster and smoother.
Jenn Lee LLC
1907 Sabine Street, Studio 140
Houston, TX 77007
JENN LEE is not responsible for international shipments lost in transit.
We do not offer exchanges for international orders.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
We offer free exchanges for new and unused merchandise in its original packaging with tags and accessories.
Exchanges will be placed in the mail upon receipt of the returned item.
If you've selected an item with a higher price point, we will send you an invoice for the difference to be paid before shipping.
If you've selected an item with a lower price point, we will refund the difference upon receipt of the returned item.
This bag is GORGEOUS in person! Beautiful detailing and soft leather that stretches with wear. Plenty big for my full sized wallet, keys, phone, etc. Can’t wait to rock it this summer!
My Tulum bag
Love love love it! I’ve get compliments wherever I go
Love this bag!
I love the Tulum Tote! It goes with everything and I’ve gotten so many compliments already!! The quality is fantastic!
Even better in person
I purchased the Tulum Tote and I am obsessed. This bag is perfect for warmer months and so unique, the leather is so buttery and the quality of this bag is amazing! I have recommended Jenn Lee to all my friends and family.
Versatile travel piece!
I fell in love with the "look" of this bag… It has a very worldly vibe to it; unlike other bags, it is versatile and not restricted to one global region/culture. I love that this can be dressed up or dressed down.