Our return policy allows returns of Jenn Lee products for 15 days from date of delivery according to the postal carrier. If 15 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It cannot be damaged or missing parts to be eligible for return.
REFUND POLICY (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
SHIPPING YOUR RETURN
To return your product, contact us (email firstname.lastname@example.org) and we can generate a pre-paid return shipping label to ensure the item is sent with trackable shipping. If you ship the item on your own and do not provide trackable shipping information, we cannot be responsible for lost items.
USA Returns: Jenn Lee covers the cost of returns within the US. If you received Free Shipping for your order on the way to you, the cost of the Free Shipping will be deducted from your return.
International Returns: The cost of returning an item from an International location is the responsibility of the customer. Jenn Lee does not issue refunds for International shipping fees to or from the customer.