Holiday Shopping Guarantee

This year, get your holiday shopping done early with peace of mind because we’ll guarantee our best prices from November 8 - December 15, 2021.

From November 8 - December 15, 2021, if you see a lower price than what you had paid, email our Client Concierge email at annalisa@shopjennlee.com and we will refund you the difference. Gifts with purchase and future purchase credits are not included.

Valid for online orders only.

JENN LEE EXTENDED HOLIDAY RETURN POLICY

We are excited to offer an extended holiday return policy so you can shop early with peace of mind. Online orders placed between November 1st and December 14th, 2021 will be eligible for return up until January 14th, 2022. Please reach out to annalisa@shopjennlee.com to process your return. Starting on December 15th, 2021, we will honor our standard return policy within 30 days of delivery. Items must be in brand new and original condition and have tags still attached. Refunds are issued back to the original form of payment except when noted otherwise. Note that we offer free returns for all domestic (U.S.) orders. For all international orders, we will be deducting a USD30 return shipping fee from your refund. 

Valid for online orders only. 

WHAT IS THE STATUS OF MY ORDER?

Once you’ve received your shipping confirmation email, you will have the ability to track your package on the corresponding shipping carrier's website. If you have any questions, please email annalisa@shopjennlee.com.

CAN I CANCEL OR MODIFY MY ORDER?

We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact us at annalisa@shopjennlee.com as soon as possible after placing your order. We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.

WHAT IS A PRE-ORDER?

We offer pre-order as a way to reserve a bag in advance of our upcoming product delivery, with the understanding that it will ship at a later date than when you purchase. Payment is due at the time of purchase, and you will receive a shipping notification once the order is on its way to you.

Please note, pre-order ship dates are estimates and may be subject to change. Don’t worry -- if there’s any substantial change to the expected ship date on your order, we’ll be sure to let you know.

WHEN WILL MY PRE-ORDER SHIP?

Most pre-orders ship on or before the date listed on your order confirmation or the date listed in your latest order update. If you have any questions, please reach out to annalisa@shopjennlee.com and we can provide a more detailed status update for your particular order.

AFTERPAY

Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.

If you require further information regarding Afterpay, please visit the Afterpay Payments FAQ.

WHERE DOES JENN LEE DELIVER IN USA?

We ship to all 50 states via DHL Worldwide.

For any specific inquiries, please email annalisa@shopjennlee.com and we will follow up with you shortly.

WHAT SHIPPING OPTIONS DO YOU OFFER FOR USA?

We offer complimentary DHL Express shipping on all domestic orders USD200 or over. For orders below USD200, we offer a flat rate of USD9.99 for DHL Express shipping. Please allow 6 to 9 business days from the time you place your order to receive your package. 

If you have further questions about shipping, please use the chat function on our website or email us at annalisa@shopjennlee.com. We're happy to help! Note that JENN LEE is not responsible for lost items once a package has been delivered and/or signed for.

For any specific questions, please email annalisa@shopjennlee.com

HOW DO I RETURN MY ORDER (USA ONLY)?

Customer happiness and satisfaction is our priority at JENN LEE. New, unworn merchandise with the original tags still attached may be returned within 30 days upon receiving your order. You can request a return label HERE. Domestic returns made within the 30 day window are free of charge.

Please allow up to 10 business days from the time your return is shipped to process your refund or credit. If you would like to speak to a Concierge associate, please email annalisa@shopjennlee.com and we will gladly assist you.

The following items are final sale and not returnable:
- Items purchased from our Seconds Sale

Note: If you choose to return your item outside of the 30-day window without receiving a proper shipping label from JENN LEE, we will not be liable for any merchandise that is lost or delayed in transit.

If you have further questions about shipping, please use the chat function on our website or email us. We're happy to help! Note that JENN LEE is not responsible for lost items once a package has been delivered and/or signed for.

 HOW SHOULD I CARE FOR MY JENN LEE BAG?

For leather: for light cleaning, we recommend washing your bag with a cloth, wet with warm water. You can also spot clean your JENN LEE handbag with a leather cleaner, which can be purchased at a drug store or cobbler. Be sure to test products in a small spot before applying to the whole bag. Please avoid using wipes that have chemicals in them (such as baby wipes or Clorox wipes) as this will ruin the leather. If you’d rather leave it to the professionals, a cobbler or other leather professional can deep clean your bag.

For ata grass: To clean, wipe your ata bag with a damp cloth and air dry. You can also use a blow dryer if your bag accumulates dust. When storing, keep in the dust bag.