WHERE DOES JENN LEE DELIVER IN USA?

We ship to all 50 states via UPS, USPS and DHL Worldwide. 

WHERE DOES JENN LEE DELIVER IN AUSTRALIA?

We ship to every Australian state and territory via DHL Worldwide from Bali, Indonesia.

WHAT IS THE STATUS OF MY ORDER?

Once you’ve received your shipping confirmation email, you will have the ability to track your package on the corresponding shipping carrier's website. If you have any questions, please email jenn@shopjennlee.com.

CAN I CANCEL OR MODIFY MY ORDER?

We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact us at jenn@shopjennlee.com as soon as possible after placing your order. We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.

HOW MUCH IS SHIPPING?

JENN LEE offers complimentary shipping for all US and Australian orders. 

Orders to other countries are a flat $20.00 USD.

We ship orders Monday through Friday. We cannot ship orders on federal holidays.

HOW LONG WILL IT TAKE FOR MY BAG TO ARRIVE?

USA: Orders will arrive within 3-5 days of placing your order.

Australia: Orders will arrive within 5-7 days of placing your order.

If you have further questions about shipping, please use the chat function on our website or email us at jenn@shopjennlee.com. We're happy to help! Note that JENN LEE is not responsible for lost items once a package has been delivered and/or signed for.

 

INTERNATIONAL SHIPPING DUTY
  • Non-U.S. and non-Australian orders are responsible for all duty and taxes associated with the importation of the merchandise. This will vary by country.
  • Orders are subject to be flagged in customs for collection of duties and tax on imports. In this scenario, shipping time can be delayed and in some cases the customer is required to retrieve the package at the customs office.

 

AFTERPAY

Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.

If you require further information regarding Afterpay, please visit the Afterpay Payments FAQ.

 

HOW DO I RETURN MY ORDER?

Customer happiness and satisfaction is our priority at JENN LEE. New, unworn merchandise with the original tags still attached may be returned within 21 days upon receiving your order. You can request a return label HERE. Returns made within the 21 day window are free of charge.

Please allow up to 10 business days from the time your return is shipped to process your refund or credit. If you would like to speak to a Concierge associate, please email jenn@shopjennlee.com and we will gladly assist you.

The following items are final sale and not returnable:
- Items purchased from our Seconds Sale

Note: If you choose to return your item without receiving a proper shipping label from JENN LEE, we will not be liable for any merchandise that is lost or delayed in transit.

If you have further questions about shipping, please use the chat function on our website or email us. We're happy to help! Note that JENN LEE is not responsible for lost items once a package has been delivered and/or signed for.

 HOW SHOULD I CARE FOR MY JENN LEE BAG?

For leather: for light cleaning, we recommend washing your bag with a cloth, wet with warm water. You can also spot clean your JENN LEE handbag with a leather cleaner, which can be purchased at a drug store or cobbler. Be sure to test products in a small spot before applying to the whole bag. Please avoid using wipes that have chemicals in them (such as baby wipes or Clorox wipes) as this will ruin the leather. If you’d rather leave it to the professionals, a cobbler or other leather professional can deep clean your bag.

For ata grass: To clean, wipe your ata bag with a damp cloth and air dry. You can also use a blow dryer if your bag accumulates dust. When storing, keep in the dust bag.

 

WHAT IS A PRE-ORDER?

We offer pre-order as a way to reserve a bag in advance of our upcoming product delivery, with the understanding that it will ship at a later date than when you purchase. Payment is due at the time of purchase, and you will receive a shipping notification once the order is on its way to you.

Please note, pre-order ship dates are estimates and may be subject to change. Don’t worry -- if there’s any substantial change to the expected ship date on your order, we’ll be sure to let you know.

WHEN WILL MY PRE-ORDER SHIP?

Most pre-orders ship on or before the date listed on your order confirmation or the date listed in your latest order update. If you have any questions, please reach out to annalisa@shopjennlee.com and we can provide a more detailed status update for your particular order.