To start a return please visit our Returns Manager portal.
If you are having issues with the portal, please reach out to us at orders@shopjennlee.com.
Note: Our system does not recognize Facebook and Instagram order numbers. Please use the 4-5 digit order number that was sent in the confirmation email from JENN LEE.
You will receive a pre-paid USPS return shipping label to ensure the item is sent with trackable shipping. If you ship the item on your own and do not provide trackable shipping information, we cannot be responsible for lost items.
Please refer to our Return Policy for additional information.
HOW SHOULD I CARE FOR MY JENN LEE BAG?
For leather: for light cleaning, we recommend washing your bag with a cloth, wet with warm water. You can also spot clean your JENN LEE handbag with a leather cleaner, which can be purchased at a drug store or cobbler. Be sure to test products in a small spot before applying to the whole bag. Please avoid using wipes that have chemicals in them (such as baby wipes or Clorox wipes) as this will ruin the leather. If you’d rather leave it to the professionals, a cobbler or other leather professional can deep clean your bag.
For ata grass: To clean, wipe your ata bag with a damp cloth and air dry. You can also use a blow dryer if your bag accumulates dust. When storing, keep in the dust bag.