We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact us at orders@shopjennlee.com as soon as possible after placing your order. We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.
HOW MUCH IS SHIPPING?
Domestic (United States)
Domestic Shipping Options and Rates are as follows:
- UPS® Ground, shown at checkout or free for orders $200+, delivered in 3-5 business days
- UPS 2nd Day Air®, negotiated rates shown at checkout, delivered in 2-3 business days
Please note that shipping fees are non-refundable.
International (Non-US)
We are proud to offer free international shipping with our partner, UPS.
- UPS Worldwide Expedited®, free for all non-US shipments, delivered in 3-10 business days.
- VAT tax and duty will be calculated and due at checkout.
For shipping & processing information, click here.
HOW LONG WILL IT TAKE FOR MY BAG TO ARRIVE?
- USA: Orders will arrive within 2-5 days of placing your order.
- International: Orders will arrive within 4-12 days of placing your order.
If you need your bag faster, please select the 2 Day Express option at checkout.
If you have questions about shipping, email us at office@shopjennlee.com.
INTERNATIONAL SHIPPING DUTY
VAT tax and duty will be calculated and due at checkout for seamless delivery.
Please note that in some markets, orders above a certain total value cannot have duty and tax prepaid. Customers located in Mexico, China, Argentina, and Turkey may need to engage a broker and work with local customs authorities to clear their order. Please contact
orders@shopjennlee.com for more details.
HOW DO I START A RETURN?
For domestic (USA) orders, to start a return please visit our Returns Manager portal.
Note: Use the 4-5 digit order number that was sent in the confirmation email from JENN LEE. Our system does not recognize the Facebook and Instagram order numbers.
Upon submission, you will receive a pre-paid USPS return shipping label to ensure the item is sent with trackable shipping. If you ship the item on your own and do not provide trackable shipping information, we cannot be responsible for lost items.
Please visit our Return page for additional information.
If you are having issues with the portal, please reach out to us at orders@shopjennlee.com.
Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.
At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!
Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.
Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.
If you require further information regarding Afterpay, please visit the Afterpay Payments FAQ.
HOW SHOULD I CARE FOR MY JENN LEE BAG?
For leather: for light cleaning, we recommend washing your bag with a cloth, wet with warm water. You can also spot clean your JENN LEE handbag with a leather cleaner, which can be purchased at a drug store or cobbler. Be sure to test products in a small spot before applying to the whole bag. Please avoid using wipes that have chemicals in them (such as baby wipes or Clorox wipes) as this will ruin the leather. If you’d rather leave it to the professionals, a cobbler or other leather professional can deep clean your bag.
For ata grass: To clean, wipe your ata bag with a damp cloth and air dry. You can also use a blow dryer if your bag accumulates dust. When storing, keep in the dust bag.
